These comprehensive terms and conditions govern all aspects of your relationship with CodeMites, establishing the legal framework for our professional services and ensuring clarity in our business operations. By engaging our services, accessing our website, or entering into any agreement with CodeMites, you acknowledge and agree to comply with these detailed terms and conditions.
Acceptance of Terms and Legal Binding
By accessing our website, requesting services, submitting project inquiries, signing contracts, or entering into any agreement with CodeMites, you explicitly accept these terms and conditions in their entirety. These terms apply comprehensively to all services including but not limited to web development, mobile application development, artificial intelligence automation solutions, machine learning implementations, graphic design services, digital marketing campaigns, search engine optimization, social media management, e-commerce solutions, and related consulting services. If you do not agree with any part of these terms, you must discontinue use of our services immediately and refrain from engaging in any business relationship with CodeMites. These terms constitute a legally binding agreement between you and CodeMites Software Solutions Private Limited.
Comprehensive Service Definitions and Scope
CodeMites provides extensive software development and digital transformation services encompassing custom web development using modern frameworks including Laravel, React, Vue.js, and Node.js, mobile applications for iOS and Android platforms using native and cross-platform technologies, artificial intelligence automation solutions including chatbots and workflow automation, machine learning model development and integration, comprehensive graphic design services including logo design, branding, and marketing materials, search engine optimization strategies and implementation, social media marketing and management across all major platforms, pay-per-click advertising campaign management, e-commerce platform development and integration, custom software solutions tailored to specific business requirements, API development and third-party integrations, cloud infrastructure setup and management, database design and optimization, cybersecurity assessments and implementations, and related consulting services.
Our service scope is precisely defined in individual project proposals, statements of work, and formal contracts. Any modifications to agreed services must be documented through written change requests, evaluated for technical feasibility and resource requirements, and approved by both parties before implementation begins. We maintain detailed project documentation throughout the development lifecycle to ensure transparency and accountability.
Detailed Payment Terms and Financial Obligations
All payments are due according to the specific milestone schedule outlined in your individual project agreement or ongoing service contract. Our standard payment structure typically requires 50% advance payment before project commencement, with remaining payments tied to clearly defined delivery milestones and acceptance criteria. For larger projects exceeding ₹5,00,000, we may implement multiple milestone payments to ensure cash flow alignment for both parties.
Late payments beyond 15 days from the specified due date will incur a service charge of 2% per month or ₹500, whichever is higher. All prices are quoted in Indian Rupees unless otherwise specified in writing. International clients may be subject to additional bank transfer fees, currency conversion charges, and applicable taxes as per their jurisdiction. We accept payments through bank transfers, online payment gateways, checks, and digital payment platforms as specified in individual agreements.
For ongoing maintenance and support services, payments are due monthly in advance. Suspension of services will occur for accounts with payments overdue by more than 30 days. Reinstatement requires full payment of outstanding amounts plus applicable late fees. We reserve the right to engage collection agencies or pursue legal action for significantly overdue accounts exceeding 90 days.
Comprehensive Intellectual Property Rights and Ownership
Upon full payment completion and satisfaction of all contractual obligations, clients receive complete ownership rights to the final delivered products, including source code, design files, documentation, and related deliverables specifically created for their project. However, CodeMites explicitly retains rights to proprietary development methodologies, frameworks, libraries, tools, processes, and any pre-existing intellectual property developed by CodeMites prior to or independent of client projects.
Clients grant CodeMites perpetual permission to showcase completed projects in our portfolio, case studies, marketing materials, and professional presentations unless specifically restricted by signed non-disclosure agreements or confidentiality clauses. Any third-party software, plugins, frameworks, services, or tools integrated into client projects remain subject to their respective licensing terms and conditions. Clients are responsible for obtaining and maintaining necessary licenses for third-party components.
CodeMites warrants that all custom-developed code and original creative work does not infringe upon existing copyrights, patents, or intellectual property rights. However, this warranty does not extend to client-provided content, third-party integrations, or modifications made by parties other than CodeMites after project delivery.
Extended Client Responsibilities and Obligations
Clients must provide accurate, complete, and timely project requirements, specifications, content, credentials, access permissions, and constructive feedback within agreed timelines. This includes providing necessary text content, images, videos, brand guidelines, existing system documentation, database access, hosting credentials, and any other materials required for project completion.
Delayed client responses extending beyond 30 days from our request may result in project suspension, and additional restart fees may apply when work resumes. Projects suspended for more than 90 days may be subject to scope re-evaluation and potential cost adjustments due to technology updates or resource reallocation.
Clients are solely responsible for obtaining necessary business licenses, permits, regulatory approvals, compliance certifications, and legal authorizations required for their business operations and the use of delivered services. This includes ensuring compliance with industry-specific regulations, data protection laws, accessibility standards, and international trade requirements.
Providing false information, engaging in fraudulent activities, requesting illegal functionalities, or using our services for unlawful purposes will result in immediate service termination without refund eligibility and potential legal action. Clients must ensure all content provided does not violate copyright, trademark, privacy rights, or other legal restrictions.
Comprehensive Project Timeline and Delivery Management
Project timelines provided are estimates based on agreed scope, resource availability, and assumption of normal client cooperation and timely feedback. Delivery dates may be adjusted due to scope changes, delayed client feedback, technical challenges, third-party dependencies, or resource constraints beyond our control.
CodeMites commits to maintaining regular communication about project progress through weekly status updates, milestone reports, and immediate notification of any potential delays or issues. We utilize project management tools to provide clients with real-time visibility into development progress, upcoming milestones, and pending requirements.
Force majeure events including natural disasters, government regulations, internet infrastructure failures, power outages, pandemics, or other circumstances beyond reasonable control may impact delivery schedules without penalty to CodeMites. In such cases, we will work diligently to minimize delays and explore alternative solutions to maintain project continuity.
For complex projects, we implement phased delivery approaches to provide clients with early access to completed modules while development continues on remaining components. This approach enables earlier feedback incorporation and reduces overall project risk.
Detailed Revision and Change Management Process
Each project includes a specified number of revision rounds as clearly outlined in the project agreement, typically ranging from 2-5 rounds depending on project complexity and value. Additional revisions beyond agreed limits will incur extra charges at our standard hourly rates, currently ranging from ₹2,000 to ₹5,000 per hour depending on the type of work required.
Scope changes requiring additional development work, new features, integration of additional third-party services, or modifications to approved specifications must be approved through formal change requests. These requests will include detailed impact analysis, cost estimates, timeline adjustments, and resource allocation requirements.
Minor content updates, cosmetic changes, and bug fixes identified within 30 days of delivery are included at no additional cost, provided they don’t require significant development effort or architectural changes. Major functionality modifications, database structure changes, or integration of new systems will be treated as separate projects with appropriate pricing.
We maintain detailed change logs and version control to track all modifications throughout the development process, ensuring transparency and facilitating rollback capabilities when necessary.
Comprehensive Quality Assurance and Testing Procedures
All delivered products undergo rigorous quality assurance testing across multiple dimensions including functionality testing, user interface validation, cross-browser compatibility testing, mobile responsiveness verification, performance optimization, security vulnerability assessment, and user experience evaluation.
Clients receive staging environment access for comprehensive review and feedback before production deployment. We provide detailed testing documentation, known issue reports, and recommended browser/device compatibility specifications. Testing environments closely mirror production specifications to ensure accurate performance evaluation.
While we maintain exceptionally high quality standards and implement industry best practices, clients acknowledge responsibility for final acceptance testing in their specific environment, with their actual data, and for their particular use cases. This includes testing with real user scenarios, production data volumes, and integration with existing client systems.
Post-delivery support for bugs, issues, or defects identified within 30 days of final delivery is provided at no additional cost, provided these issues relate to agreed specifications and were not caused by client modifications, third-party changes, or environmental factors beyond our control.
Strict Confidentiality and Non-Disclosure Protocols
CodeMites maintains the highest standards of confidentiality regarding all client information, business processes, proprietary data, trade secrets, financial information, customer data, and strategic plans. Our entire team, including employees, contractors, and third-party service providers, sign comprehensive non-disclosure agreements before accessing any client information.
We implement robust security measures including encrypted communications, secure file storage, access controls, regular security audits, and compliance with industry security standards. Client data is stored in secure, encrypted databases with regular backups and disaster recovery procedures.
Clients similarly agree to maintain strict confidentiality regarding CodeMites’ proprietary development processes, pricing structures, business methodologies, technical approaches, and any confidential information shared during our business relationship. This mutual confidentiality obligation survives termination of our business relationship indefinitely.
Confidential information may be disclosed only when required by law, court order, or government regulation, and only to the extent legally required. In such cases, the disclosing party will provide advance written notice when legally permissible.
Comprehensive Limitation of Liability and Risk Management
CodeMites’ total liability for any claims related to our services is strictly limited to the total amount paid for the specific service giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based, including breach of contract, negligence, or other tort claims.
We are explicitly not liable for indirect, consequential, special, incidental, or punitive damages including but not limited to lost profits, business interruption, loss of business opportunities, data loss, system downtime, third-party claims, or any other commercial damages or losses, even if we have been advised of the possibility of such damages.
While we implement robust security measures, regular backups, and follow industry best practices, clients acknowledge the inherent risks in digital services and agree to maintain appropriate backup procedures, security measures, disaster recovery plans, and insurance coverage for their business operations.
Our liability limitations do not apply to damages caused by our gross negligence, willful misconduct, or violations of applicable law. Some jurisdictions may not allow certain liability limitations, in which case our liability will be limited to the maximum extent permitted by applicable law.
Detailed Service Level Agreements and Performance Standards
For ongoing maintenance and support services, we commit to 99.5% uptime for hosted solutions, measured monthly excluding scheduled maintenance windows. Critical issues are defined as complete system failures preventing normal business operations and receive priority response within 2 hours during business hours.
Business hours are defined as 9:00 AM to 6:00 PM Indian Standard Time, Monday through Friday, excluding Indian national holidays including Republic Day, Independence Day, Gandhi Jayanti, Diwali, Holi, and other regionally observed holidays.
Non-critical issues including minor bugs, enhancement requests, and general inquiries receive response within 24 hours during business hours. Emergency support outside business hours is available for critical issues with premium charges as outlined in specific service agreements, typically 50% above standard hourly rates.
We maintain comprehensive monitoring systems, automated backup procedures, and disaster recovery protocols to ensure service continuity. Monthly service reports are provided to clients detailing uptime statistics, issue resolution times, and performance metrics.
Comprehensive Termination Conditions and Procedures
Either party may terminate services with 30 days written notice for ongoing service agreements. Project-based work may be terminated with immediate effect, subject to payment for completed work and reasonable costs incurred for work in progress.
CodeMites reserves the right to immediate termination for non-payment beyond 30 days, material breach of these terms, illegal activities, fraudulent behavior, or actions that damage our reputation or business interests. In cases of immediate termination for cause, no refunds will be provided.
Upon termination, clients receive all completed work proportional to payments made, including source code, design files, documentation, and project deliverables completed up to the termination date. Partial work in progress may be delivered at CodeMites’ discretion depending on its completeness and usefulness.
Refunds for advance payments are calculated based on work completed minus any applicable cancellation fees, administrative costs, and third-party expenses already incurred. Source code and complete project files are delivered only upon full payment of all outstanding amounts.
Post-termination, both parties must return or destroy confidential information, cease use of proprietary materials, and fulfill any surviving obligations including confidentiality, payment, and intellectual property provisions.
Comprehensive Dispute Resolution and Governing Law
All disputes, controversies, and claims arising from or relating to these terms, our services, or our business relationship are governed exclusively by Indian law and subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India.
We strongly encourage resolution through direct communication, negotiation, and mediation before pursuing formal legal action. Both parties agree to participate in good faith mediation through a mutually agreed mediator before initiating litigation.
Any legal proceedings must be initiated within one year of the dispute arising or the date when the claiming party knew or reasonably should have known of the circumstances giving rise to the dispute. This limitation period applies regardless of the legal theory underlying the claim.
International clients explicitly agree to Indian jurisdiction for all dispute resolution matters and waive any objections to venue or jurisdiction. All legal proceedings will be conducted in English, and clients agree to bear translation costs for any documents not in English.
Comprehensive Data Protection and Privacy Compliance
CodeMites maintains strict compliance with applicable data protection regulations including India’s Digital Personal Data Protection Act, General Data Protection Regulation (GDPR) for European clients, and other relevant international privacy laws.
We implement comprehensive technical and organizational measures to protect client data including encryption at rest and in transit, access controls, regular security audits, employee training, incident response procedures, and secure data disposal processes.
Client personal data is not shared with third parties except as necessary for service delivery, with explicit client consent, or as required by applicable law. We maintain detailed data processing records and can provide data processing agreements upon request.
Clients have rights to access, rectify, delete, or port their personal data upon written request. We will respond to such requests within 30 days and provide necessary assistance for clients to fulfill their own data protection obligations.
Data breaches affecting client data will be reported to clients within 72 hours of discovery, along with details of the breach, potential impact, and remediation measures taken.
Service Modifications, Updates, and Technology Evolution
CodeMites reserves the right to modify these terms and conditions, service offerings, pricing structures, and policies with 30 days advance written notice to existing clients. Continued use of services after modification notice constitutes acceptance of updated terms.
Service features, functionality, pricing, and availability may change due to technology evolution, market conditions, regulatory requirements, or business strategy adjustments. Major service changes affecting existing projects will be communicated individually with affected clients at least 60 days in advance when possible.
We continuously update our technology stack, development methodologies, and service offerings to maintain competitive advantage and provide clients with cutting-edge solutions. Clients benefit from these improvements without additional charges for ongoing projects, unless significant additional work is required.
Legacy system support may be phased out with appropriate notice and migration assistance provided to ensure service continuity for existing clients.
Extended Force Majeure and Business Continuity Planning
CodeMites is not liable for delays, failures, or inability to perform obligations caused by circumstances beyond reasonable control including natural disasters, earthquakes, floods, fires, governmental actions, war, terrorism, civil unrest, labor strikes, internet infrastructure failures, power outages, pandemics, supplier failures, or other unforeseeable events.
We maintain comprehensive business continuity plans including remote work capabilities, distributed team structures, cloud-based infrastructure, automated backup systems, and alternative service delivery methods to minimize service disruptions during extraordinary circumstances.
Extended force majeure events exceeding 90 days may result in contract suspension, scope renegotiation, or termination without penalty to either party. In such cases, clients will be refunded for services not yet delivered, minus expenses already incurred.
We will make reasonable efforts to provide alternative solutions, temporary workarounds, or modified service delivery approaches during force majeure events to minimize client impact.
Comprehensive Contact Information and Support Channels
For questions regarding these terms and conditions, legal matters, or contract interpretation, contact CodeMites legal department at legal@codemites.com or through our official website contact form. All legal correspondence should be marked “LEGAL MATTER” for proper routing and priority handling.
Business inquiries, project discussions, and general questions should be directed to info@codemites.com or through our client portal system. Technical support requests should use support@codemites.com for fastest response times.
Our registered business address is available upon request for legal correspondence, official notices, and regulatory communications. We maintain comprehensive documentation of all client communications, decisions, and agreements for reference and dispute resolution purposes.
Emergency contact information is provided to active clients for critical support needs outside normal business hours. This information is reserved for genuine emergencies affecting business operations.
Additional Terms and Comprehensive Legal Framework
These terms and conditions constitute the complete and exclusive agreement between CodeMites and clients, superseding all previous agreements, proposals, negotiations, representations, or understandings unless specifically referenced and incorporated herein.
Any modifications to these terms must be made in writing, signed by authorized representatives of both parties, and properly documented with effective dates and scope of changes clearly specified.
If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Headings in these terms are for convenience only and do not affect interpretation of the provisions. These terms will be binding upon and inure to the benefit of both parties and their respective successors, assigns, and legal representatives.
The failure of either party to enforce any provision of these terms will not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing and signed by the waiving party.
These terms represent the culmination of our commitment to transparent, professional, and legally compliant business practices, ensuring mutual protection and clear expectations for all parties involved in our business relationships.
