Codemites is committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy outlines how we collect, use, protect, and handle your data when you interact with our web development, mobile app development, AI automation, graphics design, and digital marketing services.
Information We Collect
We collect various types of information to provide you with exceptional software development and digital marketing services. Personal information includes your name, email address, phone number, company details, and billing information when you engage our services or request consultations. We also collect technical information such as IP addresses, browser types, device information, and website usage patterns through cookies and analytics tools to improve our service delivery and user experience.
When you use our web applications, mobile apps, or AI automation solutions, we may collect usage data, performance metrics, and user interactions to optimise functionality and provide personalised experiences. For our graphics design and digital marketing clients, we may collect brand assets, marketing preferences, and campaign performance data to deliver targeted solutions.
How We Use Your Information
Your information enables us to deliver customized software solutions and maintain long-term client relationships. We use personal data to provide web development, mobile app development, and AI automation services, process payments, send project updates, and offer technical support. Marketing information helps us create targeted digital marketing campaigns, design graphics that align with your brand identity, and suggest relevant service upgrades.
Technical data allows us to monitor system performance, identify security threats, troubleshoot issues, and enhance our software development methodologies. We analyse usage patterns to improve our Laravel-based applications, optimize mobile app performance, and refine our AI automation algorithms. This information also helps us develop new features and services that meet evolving client needs in the competitive software development landscape.
Data Sharing and Disclosure
CodeMites maintains strict data sharing policies to protect client confidentiality and business interests. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share information with trusted service providers who assist in delivering our services, including cloud hosting providers, payment processors, and specialised development tools.
We may disclose information when legally required by Indian law enforcement agencies, regulatory bodies, or court orders. In cases of business mergers, acquisitions, or asset transfers, client information may be transferred as part of business assets, with prior notification and continued privacy protection. We also share anonymised, aggregated data for industry research and development purposes without revealing individual client identities.
Data Security Measures
Our comprehensive security framework protects your information through multiple layers of protection. We implement industry-standard encryption protocols for data transmission and storage, including SSL certificates for website communications and encrypted databases for sensitive information. Our development servers and client project repositories are secured with multi-factor authentication, regular security audits, and restricted access controls.
Physical security measures include secure office premises, locked server rooms, and controlled access to development workstations. We conduct regular security training for our software development team, implement secure coding practices in our Laravel and mobile app projects, and maintain updated firewalls and intrusion detection systems. Data backups are encrypted and stored in geographically distributed locations to ensure business continuity and disaster recovery.
Cookies and Tracking Technologies
Our websites and applications use cookies and similar tracking technologies to enhance user experience and analyse performance. Essential cookies enable basic website functionality, user authentication, and shopping cart features for our e-commerce clients. Analytics cookies help us understand how visitors interact with our websites, which pages are most popular, and how users navigate through our service offerings.
Marketing cookies allow us to display relevant advertisements for our web development, mobile app development, and digital marketing services across various platforms. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We also use pixel tags and web beacons in email campaigns to track engagement rates and improve our digital marketing strategies for clients.
Your Privacy Rights
As a CodeMites client or website visitor, you have comprehensive rights regarding your personal information. You can request access to all personal data we have collected, including project files, communication records, and billing information. You have the right to correct inaccurate information, update contact details, and modify service preferences at any time.
You may request deletion of your personal information, subject to legal and contractual obligations for ongoing projects and business records. You can opt out of marketing communications while continuing to receive essential service updates and project notifications. For clients in the European Union or other jurisdictions with specific privacy laws, additional rights may apply, including data portability and processing restrictions.
Data Retention Policies
CodeMites maintains clear data retention schedules based on information types and business requirements. Client project data, including web development files, mobile app source code, and AI automation configurations, are retained for a minimum of five years after project completion to provide ongoing support and maintenance services. Financial records and billing information are kept for seven years in compliance with Indian taxation and business regulations.
Marketing data and communication records are retained for three years unless you request earlier deletion. Website analytics and usage data are typically retained for two years to analyse trends and improve our services. We conduct annual reviews of stored data and securely delete information that exceeds retention periods or is no longer necessary for business operations.
Third-Party Services and Integrations
Our software development and digital marketing services often integrate with third-party platforms and tools to deliver comprehensive solutions. We work with cloud providers like AWS and Google Cloud, payment gateways including Razorpay and PayU, and various APIs for our web and mobile applications. Each third-party service has its own privacy policy and data handling practices.
We carefully vet all third-party providers for security standards and privacy compliance before integration. When using social media platforms for digital marketing campaigns, analytics tools for performance tracking, or development frameworks for software projects, we ensure that data sharing is limited to necessary functions and complies with relevant privacy regulations. We regularly review third-party relationships and update integrations to maintain security standards.
International Data Transfers
While CodeMites primarily operates within India, our software solutions and digital marketing services may involve international data transfers. When working with global clients or using international cloud services, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under applicable privacy laws.
We implement additional safeguards for international transfers, including encryption, access controls, and regular compliance assessments. Clients are informed when their data may be processed outside India, and we provide options to limit international transfers when possible. Our mobile apps and web applications are designed with data localisation capabilities to meet regional requirements when necessary.
Children’s Privacy Protection
CodeMites does not knowingly collect personal information from children under 13 years of age without parental consent. Our software development services, digital marketing campaigns, and business applications are designed for adult users and business clients. If we discover that we have inadvertently collected information from a child, we will promptly delete such information and notify the parents or guardians.
For mobile apps or web applications that may be used by minors, we implement age verification mechanisms and parental consent procedures. We provide clear guidelines for clients developing applications that may appeal to younger audiences, including privacy-by-design principles and compliance with children’s privacy regulations in relevant jurisdictions.
Privacy Policy Updates
This privacy policy is regularly reviewed and updated to reflect changes in our services, legal requirements, and industry best practices. We will notify you of material changes through email, website notifications, or direct communication for active clients. Continued use of our services after policy updates indicates acceptance of the revised terms.
We maintain a version history of our privacy policy and provide access to previous versions upon request. For significant changes that affect data processing practices, we may request explicit consent or provide opt-out options. Our commitment to transparency ensures that you are always informed about how your information is handled and protected.
Contact Information and Support
For privacy-related questions, data access requests, or concerns about our information handling practices, please contact our dedicated privacy team. You can reach us at contact@codemites.com or through our official website contact form. Our privacy officers are available during business hours to address your concerns and provide assistance with data-related requests.
For urgent privacy matters or security concerns, you can contact our technical support team directly. We aim to respond to all privacy inquiries within 72 hours and resolve data access requests within 30 days. Our commitment to privacy protection extends beyond compliance to building trust and long-term relationships with our valued clients.
